Billing Period

Your monthly billing period begins on the date your recurring payment is processed and continues through the day before your next scheduled monthly payment.

For example, if your payment is processed on September 17, your billing period runs from September 17 through October 16. Your next billing period begins when your next payment is processed on October 17.

Sessions and services available during a billing period must be used within that billing period and do not carry forward into a future billing period.

Payments and Refunds

All payments are nonrefundable once processed. Because time and availability are reserved specifically for clients, refunds or credits are not provided for unused services, missed appointments, scheduling conflicts, or a client’s decision not to use the services available during a billing period.

Any exception to this policy is made solely at the discretion of The Lauren Kay.

Initial Three-Month Commitment

Private advisory services begin with an initial three-month commitment.

By enrolling, you are committing financially to the full three-month period, regardless of the number of sessions you ultimately choose or are able to attend. Ending participation before the completion of the initial three-month period does not eliminate the remaining payment obligation.

After the initial three-month commitment has been completed, services continue on a month-to-month basis unless canceled in accordance with the cancellation terms below.

Monthly Billing and Cancellation

After the initial three-month commitment, you may cancel your ongoing monthly services by providing at least seven (7) days’ notice before your next scheduled billing date.

Cancellation requests received fewer than seven days before the next billing date may not prevent the upcoming payment from being processed. Once a payment has been processed, it is nonrefundable.

Monthly Sessions and Reserved Availability

Your monthly payment reserves ongoing space and availability within Lauren Kay’s private client schedule. It is not the purchase of a bank of individual sessions.

Private clients will generally schedule approximately two to three sessions per billing period based on the service arrangement and Lauren’s availability.

Sessions must be used within the applicable billing period.

Unused sessions do not accumulate, roll over to future billing periods, convert to credits, or have a cash value.

If you choose not to schedule or attend all of the sessions available to you during a particular billing period, the unused session time is forfeited.

Rescheduling and Cancellations

At least 24 hours’ notice is requested when canceling or rescheduling an appointment.

When you cancel an appointment, Lauren will make reasonable efforts to provide another available appointment. However, another appointment during the same week or the same billing period cannot be guaranteed.

Clients are responsible for managing their schedules and using the sessions available to them within their billing period.

If an appointment is canceled near the end of a billing period and no additional appointment time is available before that period ends, the session does not carry forward into the following billing period.

Missed Appointments

Appointments that are missed without notice are considered used and will not be replaced, credited, refunded, or carried forward.

Between-Session Communication

Scheduled sessions are the primary means of receiving support.

Brief text communication may be used on an emergency or time-sensitive basis when an issue reasonably cannot wait until the next scheduled session. Text communication is not intended to replace scheduled sessions, provide ongoing coaching between appointments, or guarantee immediate availability or response.

For medical, mental-health, safety, or other true emergencies, contact emergency services.